TERMS AND CONDITIONS

By requesting services from OZO2 ECO DRY CLEANERS, you agree to the following terms and conditions:

Order Pick-up

Our drivers collect orders after 9 am, Monday through Saturday. We must receive your request no later than 1 pm on the day prior to your desired pick-up date. (If you wish to schedule a pick-up for Monday, submit your request no later than Saturday.)

Unclaimed items

Customers who bring their orders in to our location must pick their items up within 30 days following the ready date. Any property not claimed within that time will be donated to a charity of our choice.

Items delivered to home or office

If an order is delivered to the drop-off address on file on the date it was promised, the driver has the client's permission to leave the items at the designated location as chosen by the client, should he/she (his/her family member or agent) not be available to accept the order in person. The client will not hold OZO2 responsible for any items missing after the order has been dropped off.

Damaged items

1. Compliance and Standards. 

OZO2 Eco Dry Cleaners ("OZO2") adheres strictly to the standards and practices prescribed by the Fabricare Industry and the International Dry-cleaning & Laundry Institute. We utilize processes that, in our professional judgment, are optimally suited to the type and condition of each individual garment entrusted to our care.

2. Limitation of Liability for Garment Care.

Despite our commitment to excellence, inherent limitations in materials may lead to unforeseen damage during cleaning and processing. Such damages may include, but are not limited to, tears, the development of small holes in fabrics not apparent before processing, color loss, color bleeding, and shrinkage. Additionally, OZO2 is not responsible for damage to accessory items such as belts, buttons, beads, ties, or zipper pulls attached to garments.

3. Extent of Financial Liability.

We follow The Fair Claims Guide to assess compensation for damaged garments. Garments lose value over time due to wear, washing, and usage. In the event of damage, OZO2’s financial liability shall be strictly limited to no more than ten (10) times the charge for cleaning the affected garment, regardless of the garment's brand, condition, or value. However, if a General Release for household items, Wet Clean Release, or Leather Release has been signed, OZO2 shall not be held liable for any damage that may occur during the cleaning process.

4. Reporting and Handling of Damaged Items Customers must report any damage and return the affected items to OZO2 for inspection within five (5) business days from the date of return. All items must be returned in their original OZO2 packaging, with OZO2 barcodes or cleaning labels intact. Failure to comply with these conditions may result in a waiver of any liability on the part of OZO2.

Lost Items

All claims for lost items must be submitted to OZO2 within five (5) business days from the date the item was processed. OZO2 will undertake reasonable efforts to locate and recover any missing items and will review all lost item claims on an individual basis. In the event that an item is determined by OZO2 to be lost, any compensation or reimbursement will be made in accordance with the International Fabricare Fair Claims Guide. The maximum liability for any lost item shall not exceed ten (10) times the cleaning charge for the item, irrespective of the item's brand or condition at the time of processing.

Loose Items

OZO2 is not responsible for loose/removable items such as detachable buttons, cufflinks, belts, broaches, laces, etc. or items left in the pockets (watches, jewelry, cash, cards, hair accessories). We request that customers remove these items and empty pockets prior to dropping items off or leaving them for pick-up. OZO2 is not responsible for the damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.). While we will check the pockets of the garments brought in for cleaning or washing and will return any such found items, the company cannot be held responsible for those.

Barcodes

OZO2 will attach a permanent thermal barcode to your garments in a discreet location. These barcodes are used to track client's orders, follow his/her instructions, help with preventing losses and ensuring that client is billed correctly every time. Temporary barcode labels will be attached to extremely delicate items.

Turnaround Time

While in most cases our turnaround time is two working days, it may vary based on the type of cleaning needed for certain items or garments. OZO2 will make every effort to adhere to our service schedule; however, we cannot guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

OZO2 Eco Dry Cleaners offers Free Pick-up and Delivery in West Palm Beach, Palm Beach Gardens, Jupiter, Wellington, Palm Beach Island, Lake Worth, Delray Beach, and Boca Raton.